GDPR Privacy Notice
As a family business, your trust is important to us. We are committed to giving our customers the best service we can possibly provide; therefore, storing your personal data in a safe and secure manner is essential.
Monmouthshire Conservatory Company hold personal data on its customers in order to provide its services. This Client Data Privacy Notice details the personal data the company processes and describes when and where they might need to share your details with third parties in order to undertake works carried out by the company.
Monmouthshire Conservatory Company is committed to ensuring that your information is accurate, secure and relevant. To prevent unauthorised access, we have implemented suitable procedures to safeguard and secure the personal data we hold.
This policy will be subject to periodic review and will be updated on this webpage.
THE PERSONAL DATA WE REQUIRE
During your customer experience with Monmouthshire Conservatory Company, we will ask you for the following information:
- Contact telephone numbers
- Email address
WHY WE NEED YOUR DETAILS
After you have contacted Monmouthshire Conservatory Company, we obtain your contact details from you in order to supply a no obligation quotation. These details are then stored securely on our system in order to honour your quotation should you choose to make a purchase.
PURPOSES FOR PROCESSING OR SHARING YOUR PERSONAL DATA
Our legal basis for collecting and using personal information is to allow us to quote, order, deliver, construct, install and invoice your product.
We have policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed and is not accessed without authorisation.
During the construction and installation of your product, your details may be shared with not only our employed workforce but also any third parties who may be required to complete installation. This can apply to the delivery of products and any collection of waste.
From time to time, Monmouthshire Conservatory Company may need to act on your behalf in response to lawful requests by public authorities. When such requests directly involve your installation, your contact details will be shared with such authorities.
Many of our products come with a ten-year guarantee; this is a legal obligation offered by Monmouthshire Conservatory Company and involves sharing your data with the insurance company Quality Assured.
We are a FENSA registered company. Should your product qualify for FENSA registration, your details will be shared with the organisation in order to receive your FENSA certificate.
When purchasing greenhouses from Monmouthshire Conservatory Company, your details will be shared with our supplier Elite Greenhouses. This will enable purchase and delivery of your greenhouse.
DATA RETENTION PERIODS
Personal information will be stored in accordance with applicable laws and kept for as long as needed to carry out the purposes described in this Notice or as otherwise required by applicable law. Generally, this means your personal information will be retained until the expiry of your ten-year guarantee plus a reasonable period of time thereafter.
The following rights are available under applicable data protection law:
- Access, correct, update or request deletion of personal information
- You have the right to complain to a data protection authority about our collection and use of personal information. For more information, please contact your local data protection authority. In the United Kingdom, the data protection authority is the Information Commissioner’s Office whose website is https://ico.org.uk/
UPDATES TO THIS NOTICE
This Notice may be updated periodically to reflect any necessary changes in our privacy practices. In such cases an updated version of this notice will be awarding on request and updated on this webpage.
MONMOUTHSHIRE CONSERVATORY COMPANY LIMITED is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe shopping experience when visiting our website.
Reg no: 05206156, Registered in England & Wales.
- Information collected by our website
- Controlling your personal information
- Website Security
- An Introduction to cookies
- Your consent for cookie deployment by our website.
- Cookies used by our website
- Actual cookies deployed
- How to disable cookies
- Complaints Procedure
What we collect
For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.
What we do with the information collected
We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behavior. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.
Cookies deployed by our website:
- ensure that functionality operates as intended
- remember your choices and preferences during and between visits
- allow you to share pages via popular social media networks including Facebook and Twitter
- allow you to interact with our website by leaving comments or opinions
- post enquiries via online forms
- track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
- collect any personal identifiable information (without your express permission)
- collect any sensitive information (without your express permission)
- pass data to advertising networks
- pass personally identifiable data to third parties
- pay sales commissions
Social Network Sharing
We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
Cookie Consent Check
Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table).
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
Our website’s visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.
Below is a table of information which lists all cookies deployed and used on our website.
|This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire and automatically delete itself after 1 month.
|Google Analytics (Universal)
|The single default cookie for Google Universal Analytics. This sole cookie used by Goole Analytics stores a unique client identifier (Client ID) which is set randomly. This cookie is set to expire after 24 months (2 years) and is refreshed each time you visit our website.
|Used by Google Analytics to create and retrieve tracker objects.
|Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database table. This is used to customise your view of admin interface, and possibly also the main site interface.
|These WordPress session cookies are created if and when you log into WordPress either as an administrator or contributor to the website.
|If you choose to submit a discussion/comment to our website, you will be asked to provide certain information about yourself including your name, email and website address.
|This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics.
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – https://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.
In the unlikely event that the Customer is dissatisfied with the services, or any part thereof, supply pursuant to the order, any query or complaint must be addressed to Monmouthshire Conservatory Companies Office Manager within 14 days of the matter giving rise to such complaint.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/